Recipient and Provider Assistance
Dietra Cole
Bureau Chief
2727 Mahan Drive
Mail Stop #58
Tallahassee, FL 32308
Phone: (877) 254-1055
To report a complaint (Click Here).
To contact a Medicaid representative by phone, please call: 1-877-254-1055, Telecommunications device for the deaf (TDD) 1-866-467-4970
(8:00 a.m. ET - 5:00 p.m. ET)
Recipient Support
The Bureau of Recipient and Provider Assistance is responsible for the development, coordination and oversight of recipient facing operations performed by Florida Medicaid.
Provider Services
The Bureau of Recipient and Provider Assistance is responsible for coordinating with the Bureau of Fiscal Agent Operations on the development and oversight of provider services conducted by Florida Medicaid.