About Florida Medicaid |
Administration and Funding |
Beneficiary Information |
Eligibility for Medicaid Services |
Florida Medicaid Alerts |
Medicaid Headquarters |
Medicaid Fiscal Agent |
Medicaid Policies and Publications |
Other Resources |
Recent Medicaid Presentations |
Summary of Services |
Third Party Liability
Medicaid Fiscal Agent
Florida Medicaid currently has a contract with Electronic Data Systems (EDS) to serve as the state's fiscal agent. Some of the fiscal agent functions include: enroll non-institutional providers, process Medicaid claims, serve as the enrollment broker for Medicaid recipients, and distribute Medicaid forms and publications. General provider and recipient information can be found on Florida Medicaid's EDS Web Portal. For provider specific information, visit the Provider Web Portal and for recipient specific information, visit the Recipient Web Portal.
Commonly used phone numbers with the availabile times of operations for EDS are:
| Automated Voice Response System (AVRS) | 800-239-7560 (24 hours) | |
| Pharmacy Benefit Manager (PBM) | Pharmacy Contact Center (First Health) | 800-603-1714 (7am-6pm ET) |
| Electronic Claims Submission (ECS) Services | Electronic Data Interchange (EDI) | 866-586-0961 (8am-5pm ET) |
| Provider Relations Services | Provider Enrollment | 800-289-7799 - Option 4 (8am-5pm ET) |
| Web Portal Password Reset | 800-289-7799 - Option 5 (8am-5pm ET) | |
| Provider Services Contact Center | 800-289-7799 - Option 7 (7am-6pm ET) |
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| Provider Field Services | 800-289-7799 - Option 7 (7am-6pm ET) |
About Florida Medicaid |
Administration and Funding |
Beneficiary Information |
Eligibility for Medicaid Services |
Florida Medicaid Alerts |
Medicaid Headquarters |
Medicaid Fiscal Agent |
Medicaid Policies and Publications |
Other Resources |
Recent Medicaid Presentations |
Summary of Services |
Third Party Liability
