Recipient and Provider Assistance

Damon Rich
Bureau Chief

2727 Mahan Drive
Mail Stop #58
Tallahassee, FL 32308

Phone: (850) 412-4279
Fax: (850) 921-6215

To report a complaint (Click Here).

To contact a Medicaid representative by phone, please call:  1-877-254-1055; Telecommunications device for the deaf (TDD) 1-866-467-4970
(8:00 a.m. ET - 5:00 p.m. ET)

Recipient Support

The Bureau of Recipient and Provider Assistance is responsible for the development, coordination and oversight of recipient facing operations performed by Florida Medicaid.

Provider Services

The Bureau of Recipient and Provider Assistance is responsible for coordinating with the Bureau of Fiscal Agent Operations on the development and oversight of provider services conducted by Florida Medicaid.