Complaint Administration Unit

Michelle Hart, Unit Manager
Complaint Administration Unit
Toll Free: (888) 419-3456
Florida Relay Service (TDD): (800) 955-8771
Fax: (850) 488-6094
Email: CAU@ahca.myflorida.com*
*Use either the toll free number or the online form to submit a complaint and/or facility concerns.

The Complaint Administration Unit receives and processes complaints about the quality of care provided in Florida's health care facilities.

If you wish to file a complaint against a licensed health care facility regulated by the Agency for Health Care Administration, please contact us at 1-888-419-3456 / 800-955-8771 Florida Relay Service (TDD number) or use our Licensed Health Care Facility Complaint Form.

To file a complaint against an unlicensed health care facility, please contact us at 1-888-419-3456 / 800-955-8771 Florida Relay Service (TDD number) or submit an Unlicensed Health Care Facility Complaint Form.

You may find additional information in our Helpful Links section.

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